Terms of Service of Clicktrans Website for Users and the Customer's Mobile Application

1. These Terms of Service set out the general terms and conditions for the use of CLICKTRANS website (hereinafter referred to as "the Website") and the Customer's Mobile Application provided by the Service Provider They apply to all Users, including both Customers and Transport Providers. Additional terms and conditions for Transport Providers are specified in separate regulations in accordance with point 10 below.
2. You can contact the Service Provider by:
   1. e-mail: at support@clicktrans.com;
   2. calling +44 33 0027 2341 between 8:00 a.m. and 3:00 p.m. on working days, except weekends and public holidays. 
   3. using the interactive chat feature available on the Website/Customer's Mobile Application.
3. The Website and Customer’s Mobile Application serve as a platform that connects Users acting as Customers with Users acting as Transport Providers, so that the latter may provide a Transport Service.
4. Using the platform on the Website or Customer’s Mobile Application, the Customer may directly conclude a contract with the Transport Provider to carry out a Transport Service. The Service Provider offers a platform to conclude such an agreement, but it is not a party to any contracts concluded between the Users.
5. The Service Provider may also display push notifications to the Customer on the Customer’s Application as part of selected Services or functionalities. Push notifications are only displayed to Customers who have given their consent in the settings of the Customer’s Application or by selecting the appropriate options in the settings of the Mobile Device.
6. Unless otherwise indicated, all rights to the Website and Customer’s Mobile Application, including proprietary copyrights, intellectual property rights to its name, domain name, to the Website, to forms, logos, graphics, or other types of materials are owned by the Service Provider — or the Service Provider is authorized to use them. They may only be used in the manner specified and in accordance with these Terms of Service and the generally applicable laws.
7. It is forbidden to copy, reproduce, modify, multiply, or distribute any part of the Website, or Customer’s Mobile Application, the Service, or its elements without the Service Provider's prior written consent, except in cases expressly permitted by the applicable laws and these Terms of Service. The Service Provider may take steps, including through litigation, to protect its interests and the interests of the Users.
8. The Service Provider reserves the right to publish advertisements for its services or for goods and services of third parties on the Website or Customer’s Mobile Application, in formats used on the Internet. Such offers or services are not part of the Platform nor Customer’s Mobile Application, and their terms shall be determined by the relevant third parties. Such content may be added automatically.
9. For the avoidance of doubt, the Service Provider indicates that the provisions of these Terms of Service referring to a Consumer also apply to an Entrepreneur exercising their rights as a consumer, unless expressly indicated to the contrary by these Terms of Service.
10. In addition to the rules set out in these Terms of Service, the rules for the provision of Services and the use of the Website for Transport Providers as well as the Transport Provider’s Mobile Application are governed by the Terms of Service of the Website for Transport Providers and the Transport Provider’s Mobile Application. Services provided via the Customer’s Mobile Application as specified in these Terms of Service are limited to services addressed to Customers.
11. The Service Provider displays on pages of the Website and Customer’s Mobile Application where the search results are available, or the Listings are presented, information on the main factors that determine the placement of the Listings or Transport Providers and their quotes presented to Users who are Consumers.
12. In Transport Contracts concluded via the Website or Customer’s Mobile Application, the Transport Provider providing the Transport Service always has the status of Entrepreneur, while the Customer for whom the Transport Provider performs the Transport Service may act as either Consumer or Entrepreneur.
13. The Customer's Mobile Application and the Website are linked to the extent indicated in these Terms of Service , including in particular that the Customer Account created on the Website/Customer's Application is an Account which enables the Customer to log in to the Customer's Mobile Application or the Website and use the Services in accordance with the terms set out below.

1. The Service Provider enables the Users to use the Services it provides, in particular, to browse the information presented on the Website, to display Listings on the Website or Customer's Mobile Application, to conclude a Transport Contract — and other Services available on the Website or Customer's Mobile Application.
2. The Website and Customer's Mobile Application may only be used in accordance with the terms and to the extent indicated in the Terms of Service.
3. The minimum technical requirements to use the Website:
   1. a device with Internet access;
   2. access to e-mail;
   3. the latest version of your browser with Cookies and Java Script enabled,
   4. PDF reader software.
4. The minimum technical requirements to use the Customer's Mobile Application:
   1. Mobile Device operating system: Android or iOS version as indicated by Google Play, or App Store;
   2. installing the Customer's Mobile Application on a compatible Mobile Device;
   3. Internet access on the Mobile Device;
   4. access to e-mail;
   5. an active and correctly configured data transmission service on the Mobile Device provided by the telecommunications operator or a running wireless connection.
5. To use the Customer Application, the Customer shall:
   1. read these Terms of Service and the information about the Customer's Application made available on Google Play or the App Store, as the case may be;
   2. download the Customer's Application from the shop referred to above;
   3. install the Customer's Application on the Mobile Device by following the instructions displayed on the Mobile Device during installation;
   4. perform Registration or log in to the Account in the Customer's Mobile Application with the access data of an active Account established on the Website.
6. To use certain Services of the Customer's Mobile Application, it may be necessary to enable location services on the Mobile Device and to provide the Customer's Mobile Application with access to such services. To optimize the provision of Services that require access to the location services of the Mobile Device, it is recommended that the Customer's Mobile Application be allowed to access these Services at all times.
7. The Service Provider informs that the use of services provided electronically may involve risks for every Internet user.. The risk consists of the possible introduction of harmful software into the User's ICT system and the acquisition or modification of the User's data by unauthorized persons. To avoid the aforementioned risks, the User should use proper technical means to minimize their occurrence, in particular anti-virus software and a firewall.
8. Users are not allowed to use the Website or Customer's Mobile Application or its Services in a manner that violates the law, the rules of decency, the personal interests of third parties, the legitimate interests of the Service Provider, or in a manner inconsistent with the Terms of Service.
9. Actions taken to conclude a Contract for the provision of Services on the Website or via the Customer's Mobile Application on behalf of an Entrepreneur or another legal entity, in particular actions associated with creating and maintaining an Account and ordering paid services, may only be performed by persons duly authorized to act on behalf of the Entrepreneur or the legal entity. The Service Provider may oblige a person acting on behalf of an Entrepreneur or another legal entity to electronically send the documents indicated by the Service Provider, including in particular documents confirming authorization to act on behalf of the Entrepreneur (or another legal entity) and the Entrepreneur's (or other legal entity's) business activities or statutory activities, on pain of refusal to establish or terminate cooperation. In addition, if the Entrepreneur (or other legal entity) conducts its business activity outside the territory of the Republic of Poland, the Service Provider shall be entitled to request equivalents of such documents in the language of origin, with a certified translation into Polish. The Service Provider reserves the right to request that the Entrepreneur (or other legal entity) sends additional documents not listed above, or to send them in a different, commonly used format.
10. The Service Provider reserves the right to refuse to perform the Services for Entrepreneurs, in particular refusing to complete the Account Registration or to perform the Services, without giving any reason.
11. Whenever the terms: Verified Transport Provider Account or Verified Customer Account is used in these Terms of Service on the Website or in the Customer's Mobile Application, they shall mean that the Service Provider has verified, in whole or in part, the accuracy of the data provided by the User in the registration form as of the date of verification, which usually occurs shortly after the User Account registration.
12. Content added by Users, including in particular within the Account, offers or Listings in the forms, may constitute copyrighted works. At the moment the User publishes content referred to in the preceding sentence on the Website or in the Customer's Mobile Application, the User grants the Service Provider a royalty-free, non-exclusive and territorially/temporally unlimited licence to use that work, along with the right to grant sub-licences, without time and territory restrictions. The User grants the licence referred to in this subsection to the Service Provider for the following fields of use:
    1. exploitation: in full or in parts online, including computer storage and/or dissemination in multimedia networks, including the Internet and/or sharing in digital form in unlimited numbers of copies and volumes,
    2. use on websites and domains,
    3. use in any form for advertising or promotional purposes,
    4. public display,
    5. public sharing in such a way that anyone can access it from a place and at a time individually chosen by them (including, but not limited to, the Internet).
13. The User is obliged to hold all rights to the content posted on the Website or in the Customer's Mobile Application, and its use must not violate the law, these Terms of Service or the rules of public decency.
14. The User consents to the recording, distribution of media on which the photographs, content and any materials posted on the Website or Customer's Mobile Application are recorded, as well as to their reproduction using any of the currently available techniques and methods, dissemination and publication, in accordance with the aforementioned point 12 above, if the aforementioned actions are related to the Service Provider's activity or to the Website or Customer's Mobile Application, and if they are not detrimental to the User's interests.
15. The User gives this consent free of charge.

1. The provision of the Services is subject to the Terms of Service set forth herein. The use of certain Services may require the creation of an Account and to log in to it. Some of the services available on the Website may not be available on the Customer's Mobile Application (e.g. use of the Promotion Services).
2. The Service Provider enables the use of the Services offered via the Website or Customer's Mobile Application. Some of the Services are intended only for Users who have registered and have an active Account.
3. Each User may:
   1. browse and search for information of general interest, including Listings;
   2. contact the Service Provider via chat;
   3. set up and maintain an Account — respectively, a Customer Account or a Transport Provider Account;
   4. agree to receive commercial information from the Service Provider.
4. The Customer may, in addition, use the following Services:
   1. post Listings on the Website or in the Customer's Mobile Application;
   2. Promotion Services, whereas these Services are not available within the Customer's Mobile Application;
   3. add and present opinions or comments.
5. In addition, the Customer, and the Transport Provider may send each other messages concerning the Transport Service covered by the Listing. The messages referred to in the previous sentence are sent using the form available on the Listing page. They are published on the Listing page and visible to all users.
6. The Service Provider presents general information (such as details about its business, Services, and the Website's functionalities) on the Website or in the Customer's Mobile Application. This information is free of charge. The Website and Customer's Mobile Application also provides information of a general nature and Customers' Listings.
7. The Service Provider also presents content on the Website as part of a themed blog and an advice section. The content presented therein may come directly from the Service Provider or third parties and is consistent or related to the subject matter of the Website. The content published on the Website is for reference and informational purposes only. They should not be considered a Quote, legal, financial or tax advice, nor should they be treated as a recommendation within the meaning of the generally applicable laws.
8. The User may also search for Listings and other content presented by Users or by the Service Provider on the Website or Customer's Mobile Application, using the indicated criteria. An Agreement for the provision of the Service, consisting of browsing and searching for information and other free of charge content available on the Website or in the Customer's Mobile Application, is concluded for a definite period, starting at opening the Website/Customer’s Application and is terminated in the moment the User closes the Website or the Customer's Mobile Application window.
9. Under the terms specified in these Terms of Service, the Service Provider enables the Users to create and maintain an Account. During the Registration process, a User selects the appropriate type of Account - either a Customer Account or a Transport Provider Account. The detailed terms and conditions for the provision of the Account maintenance Service are set out in section VI of these Terms of Service.
10. The Service Provider provides the Users with the option to receive commercial information from the Service Provider through messages sent to the e-mail address that was introduced by the User. For this purpose, the User must activate the appropriate option in the Account Creation Form. The User may withdraw their consent to receive commercial information at any time. Commercial information is sent by the Service Provider only to the Users who have expressed their consent.
11. Customers have the option to add and present Listings. The service consisting of adding and displaying a Listing is provided under the terms set out in section VII. of these Terms of Service. In order to add and display a Listing, a Customer must be logged into their Account.
12. Customers have the option to use paid Promotion Services. Promotion Services on the Website are provided under the terms set out in section VIII. of these Terms of Service. In order to use Promotion Services, the Customer must be logged into the Account.
13. Customers have the option of adding and displaying a Listing in Quick Deal mode. The Service of adding and displaying a Listing in Quick Deal mode is provided under the provisions of section IX. of these Terms of Service. In order to add and present a Listing in Quick Deal mode, the Customer must be logged into the Account.
14. Users between whom a Transport Contract has been concluded have the option to add an individual and subjective statement (comment) on the Website or in the Customer's Mobile Application and to rate the performance of the Transport Service, which includes a rating of the Customer or Transport Provider. In order to add comments and ratings, the Registered User shall use the form available on the Website or in the Customer's Mobile Application. By adding any statements, opinions, and comments on the Website or in the Customer's Mobile Application, the User declares that they were a party to the Transport Contract and accordingly, in the case of the Customers, used the Transport Provider's service and in the case of the Transport Provider, carried out the service for the Customer, and that they own all the rights to this content, in particular the copyrights, related rights and industrial property rights. The rating and comment and any responses to them, may only relate to a Transport Service actually provided or ordered and must be factually correct. Posted comments and opinions are publicly available.
15. The Website or Customer's Mobile Application may also include opinions about the services provided by the Service Provider posted on external platforms, e.g. Google. The Service Provider does not collect or manage these opinions itself; the entity responsible for these opinions is in each case the external platform on which the opinions are posted.
16. The Service Provider does not carry out any prior verification of the opinions or comments referred to in points 14 or 15 above. The Service Provider posts all opinions and comments referred to in point 14 above, whether negative, positive or neutral, which have been posted by logged-in Users. The Service Provider shall take action with regard to opinions or comments by obtaining reliable knowledge of the unlawful nature of their content.
17. The User has the possibility to communicate with the Service Provider or its representative using the interactive chat (messenger) available on the Website or in the Customer's Mobile Application. Contracts for the provision of the Service consisting of providing an interactive chat, which enables Users to contact the Service Provider, are concluded for a fixed period and are terminated when the conversation finishes or the chat is closed.
18. The Customer may use the functionality of Shipment Tracking. If the Transport Provider enables Shipment Tracking, the Customer will receive a text message with a link to the page, on which the location is available. The Transport Provider independently decides whether to provide the Customer with Shipment Tracking and, if so, whether it will be available for the entire route or only sections of the route. The Transport Provider may also terminate the Shipment Tracking option at any time. Tracking information may also be made available to the Customer using their Account on the Website or in the Customer's Mobile Application. Location of the Shipment is approximate and indicative — its accuracy may depend on the Transport Provider's technical equipment and access to the Internet. In case of technical problems, the last registered location of the Transport Provider may be made available to the Customer.
19. The Service Provider may organise temporary and occasional promotions, contests, campaigns and loyalty or partnership programmes. Terms and conditions of such events will be specified each time on the Website or in the Customer's Mobile Application.
20. As part of the Customer's Mobile Application, the Service Provider shall provide the Service to the Customer by providing access to the infrastructure that allows the Customer to operate on the Website from the Customer's Mobile Application. However, the Customer's Application may not allow the use of all Services and functionalities of the Website and the Customer Account — as presented in the Customer's Mobile Application and these Terms of Service.
21. The Agreement for the provision of the Customer's Mobile Application Services is concluded for an indefinite period and is concluded upon downloading and installation on the Customer's Mobile Device and the Terms of Service constitute the content of the Agreement for the provision of the Customer's Mobile Application Services.
22. Subject to the further provisions of these Terms of Service, the Customer may stop using the Customer Application at any time by removing it from the Mobile Device in the standard procedure for the version of the operating system installed on the Mobile Device.
23. The termination of the agreement for the provision of the Customer's Application Services, regardless of its duration or method, shall not result in the deletion of the Account unless the Customer has made such a declaration, nor shall it affect any obligations incurred or declarations made by the Customer using or in connection with the use of the Customer's Application.

1. The User may maintain and create a Customer Account or Transport Provider Account (according to the User’s choice). Creating a Customer Account is also available from the Customer's Mobile Application. The Service of managing an Account on the Website is available after Registration. Users register by completing and accepting the registration form provided on the Website and, in the case of a Customer Account, also in the Customer's Mobile Application. In order to create an Account it is necessary to provide the data marked as obligatory — in particular, in the case of a Customer Account created as a company account, it is necessary to provide the VAT number of the business activity conducted by the User.
2. Terms of registration of a Transport Provider Account are defined by a separate set of terms - "Terms of Service of the Website for Transport Providers and the Transport Provider’s Mobile Application", whereby the provisions of these Terms of Service may be applied accordingly.
3. The Service Provider may also enable registration or logging into an Account via the User's account on the external websites such as Google.
4. By completing Account Registration, the User declares that the data provided by them in the registration form are true and do not violate the rights of third parties.
5. The User is obliged to enter only up-to-date and factually correct data, which are not misleading to other Users or to the Service Provider, on the Website or in the Customer's Mobile Application, including the registration form and the profile page. The User must promptly inform the Service Provider about any changes regarding the provided data or to update such data independently using the functionalities available in the Account. The data posted on the User Account profile page are publicly available on the Website and in Customer's Mobile Application.
6. In order to use all services and functionalities available within the Account, Verification may be required from the User.
7. The agreement for the provision of a Service consisting of maintaining an Account is concluded for an indefinite period and shall be terminated when the Customer sends a request to delete the Account or deletes it on his own, - or in other cases referred to in these Terms of Service. Re-registration of an Account or reinstatement of a previous Account may require prior contact with the Service Provider and positive Verification. In order to prevent repeated violations or circumvention of the Terms of Service, especially violations referred to in the section “User Rights and Obligations”, the Service Provider shall have the right to refuse re-registration by the User of a deleted or blocked Account, and for 2 years after the deletion of the Account, if the User attempts to re-register and with the consent of the User, to decide to restore the previous account.
8. After successful full Verification, the Customer may have a badge on his profile that they have a verified Account.
9. If the Verification is carried out negatively, the Service Provider will inform the Customer and ask for re-verification of the phone number or email address. The Service Provider is entitled to issue a negative Verification in the cases specified in Section XI below.
10. In case of negative Verification of the Customer Account, the Service Provider shall be entitled to terminate the Account agreement or restrict the use of every functionality of the Account and Services until positive Verification.
11. One User cannot have more than one Account. One User can only have one type of Account — a Customer Account or a Transport Provider's Account.
12. With regard to personal data security, an Account may be deleted by the Service Provider if the Customer has not logged into the Account for a period of 5 years from the date of the last login.
13. The User agrees, within the meaning of the applicable legislation regarding copyright and related rights to the distribution of their image posted by them on the Website or in the Customer's Mobile Application. The consent referred to in the previous sentence shall include the Service Provider's use of the User's image by making it publicly available, for the purpose of providing the Services, to ensure the functionalities of the Website and Customer's Mobile Application, to advertise and promote it. The User's consent also applies to sharing their image in materials used to promote activities within the scope of the Website's operations and Customer's Mobile Application and to implement marketing campaigns by publicising their image in electronic media, in particular in social networks, the Website, and Customer's Mobile Application' and its subpages, for an indefinite period (until recalled).
     

1. The Service Provider provides a Service to Customers logged into an Account. The Service consists in the opportunity to post and present their Listings on the Website/Customer's Application. Listing Service may require prior Verification.
2. The Customer independently selects the content of the Listing, provides a description of the Shipment and the general terms of the Transport Service. The description of the Listing should be clear and not misleading regarding the Shipment and the terms of the Listing. The information contained in the Listing, including the type of Shipment, should be factually accurate and comply with the legal requirements. Detailed requirements for the Listing, including technical requirements concerning its content, photos and other elements of the Listing, as well as prohibited content, are specified on the Website or in the Customer's Mobile Application.
3. The Customer may not place more than one Listing for the same Shipment at the same time. The Customer may edit the content of a Listing.
4. A Listing is visible to other Users of the Website, Customer's Mobile Application and Transport Provider’s Mobile Application. Listings are visible at the same time as on the Website.
5. Listings in the Quoting Mode are non-binding and do not oblige the Customer to select any of the Quotes submitted in response to their Listing. A Listing in the Quoting Mode serves as an invitation to submit Quotes.
6. By placing a Listing, the Customer gives their consent to share their personal data necessary for the performance of a Transport Service and for contact with the Customer, to the Transport Provider, the Quote of which has been chosen by the Customer.
7. A contract for provision of a Service consisting of posting and presenting a Listing shall be concluded for a period indicated on the Website or in the Customer's Mobile Application, calculated from the date of posting the Listing on the Website in the Customer's Mobile Application.
8. The Customer may withdraw a Listing or edit it.
9. After posting a Listing, Transport Providers matched to the Transport Service specified in the Listing may be displayed. Transport Providers are matched automatically. After posting a Listing using the features available on the Website or in the Customer's Mobile Application, the Customer may ask a Transport Provider of their choice, matched by the Service Provider, to submit a Quote in response to the Customer's Listing. Listing is presented in the Customer's Mobile Application and the Transport Provider's Mobile Application.
10. By the time a Transport Provider's Quote is selected, the Customer may change the Quoting Mode chosen in the Listing to Quick Deal mode, if available for that category of Shipment.
11. A contract for the provision of a Service of posting and displaying a Listing on the Website or in the Customer's Mobile Application shall be terminated at the moment of:
    1. removal of the Listing from the Website by the Customer or Customer's Mobile Application;
    2. expiry of a Listing publication period indicated on the Website/Customer's Mobile Application;
    3. deleting or blocking of the Account;
    4. another moment of termination of a contract for posting and presentation of the Listing, a contract for the provision of functionalities or a contract for the provision of a Service consisting of maintaining an Account — in accordance with these Terms of Service.
12. In case of the Customer's inactivity with regard to a placed Listing — in particular, if the Customer does not reply to the Transport Providers' questions concerning the Listing, the expiry of the deadline for loading the Shipment or its delivery, the Listing may be hidden on the list of current Listings and in the Listings search engine on the Website or in the Customer's Mobile Application. The Customer will be notified of the hiding of their Listing via an appropriate notification in the Account or by e-mail to the email address indicated in the Customer Account. The Customer may restore the Listing at any time by demonstrating activity concerning the Listing, in particular by editing the Listing, or using Promotion Services. The Listings may be hidden, as referred to in this paragraph, in an automated manner.

1. At the time of posting a Listing or during the presentation of the Listing, the Customer may enhance the visibility of a Listing by using the paid Promotion Services of their choice. The extent of the various Promotion Services and their prices are presented on the Website. These are one-time services available for the duration of Listing publication, but no longer than the duration of the Listing.
2. The Promotion Services are activated for a specific Listing when the Customer selects one of the Promotion Services according to the information on the Website and makes an upfront payment for the selected Promotion Service. In the case of Transport Providers using Promotion Services, the previous sentence does not apply and the activation of the selected Promotion Service for the Listing takes place as soon as it is ordered, while payment takes place in accordance with the Transport Provider's billing period.
3. The amount of payment for particular Promotion Services varies depending on the category of a Listing selected and will be indicated during the process of publishing the Listing - presenting the Customer with the option of Promotion Services for that Listing.
4. The prices of paid services for Customers on the Website include all components charged by the Service Provider, including VAT and other fees. Prices presented to Entrepreneurs may be net prices.
5. Promotion Services are available in EUR, meaning that the price of the Promotion Service is presented in EUR, and payment will be made in EUR.
6. The Service Provider may display an estimated conversion of the price from EUR to GBP, based on the exchange rates announced by the European Central Bank on the previous day. This is for informational purposes only and does not represent the final price. The fee will be charged in EUR.
7. The Service Provider has no control over any additional fees charged by the User’s bank for payments in EUR. The User’s bank may apply additional commissions or fees for currency conversion.
8. Except for the provisions concerning Transport Providers set out above, the Customer shall make payment for any paid service via the electronic payment system of a third party payment operator integrated with the Website, according to the information given on the Website.
9. The Service Provider issues VAT invoices. VAT invoices and corrective invoices are issued in electronic form by uploading them to the Customer's Account and by email to the Customer's e-mail address indicated in the Account.
10. Listings included in the Promotion Services that have been purchased on the Website will be visible in the Customer's Mobile Application. Promotion Services cannot be ordered within the Customer's Mobile Application.
11. During the presentation on the Website of a Customer Listing placed by a Customer, proposals for a recommended Promotion Service for the Customer Listing may be displayed. The matching of recommended Promotion Services may take place in an automated manner. The recommendations take into account, in particular, the category in which the Listing was placed, the date of publication, the date of transport, the location of loading or unloading. The indicated parameters can have different meanings and influence the recommendations to varying degrees, and their weighting can be determined by machine learning models.

1. The Service Provider provides a Service, allowing Customers to post and present a Listing on the Website or in the Customer's Mobile Application in a Quick Deal mode. The Quick Deal mode enables concluding a Transport Contract in a mode other than the Quoting Mode, on the terms specified in this section.
2. Listings classified in the Quick Deal mode shall be regarded by the Customer as a Quote. A Listing in the Quick Deal mode is binding for the Customer.
3. By placing a Quick Deal, the Customer is obliged to indicate the necessary elements in the performance of Transport Service and the characteristics of the Shipment as for the Listing and to approve the Service Price. The Price of the Service is suggested by the Service Provider. Specifically, the suggested Price of the Transport Service is calculated by the Service Provider in an automated manner on the basis of statistical data available to the Service Provider. However, the Customer may change it at their own discretion at the stage of posting the Quick Deal.
4. Before posting a Quick Deal on the Website or Customer’s Mobile Application, the Customer may cancel this service at any time and use the Quoting Mode.
5. By posting a Quick Deal, the Customer consents to have their contact details shared to the Transport Provider, with which the Transport Contract has been concluded as a result of the Quick Deal.
6. The maximum posting time for a Quick Deal is 24 hours from its publication or from the change of a Listing in the Quoting Mode to the Quick Deal Mode — if no Transport Contract is concluded within this period, the Quick Deal shall be posted as a Listing using the Quoting Mode.
7. Subject to the provisions of this section, the provisions regarding the Listing shall otherwise apply to the Quick Deal.

1. A Transport Contract may be concluded via the Quoting Mode or a Quick Deal.
2. In the case of the Quoting Mode, Transport Providers have the opportunity to submit Quotes for Listings posted by Customers.
3. When placing a Quote on the page of a given Listing, the Transport Provider must provide the information marked as mandatory, including the price of the service.
4. The Transport Provider may edit or withdraw a Quote not later than by the time the Customer selects the Quote, but not earlier than 30 minutes after its posting, unless the Customer has already selected the Transport Provider's Quote within that time.
5. The moment the Customer chooses a Quote of the Transport Provider, who submitted it in response to the Customer's Listing, a Transport Contract is concluded with terms specified in the Listing, the Quote and the arrangements resulting from the correspondence between the Customer and the Transport Provider, using text messages on the Website, Customer's Mobile Application or Transport Provider’s Mobile Application.Under this contract, the Transport Provider is obliged to perform a Transport Service and the Customer is obliged to pay the Price for the service to the Transport Provider.
6. In the case of a Quick Deal, where the Customer's Listing constitutes as a Quote, acceptance of the order by a Transport Provider shall be deemed as conclusion of a Transport Contract.
7. At the moment of signing a Transport Contract, the Customer receives the Transport Provider's data and the Transport Provider receives the Customer's data, so that the Parties can communicate. The parties should contact each other immediately.
8. If the validity of a Transport Contract depends on additional requirements stipulated by law, the Transport Provider and the Customer should take immediate steps to meet them.
9. The Website, Customer's Mobile Application or Transport Provider’s Mobile Application are only used to conclude a Transport Contract. The obligations arising from the Transport Contract, including payment of the Service Price, are performed by the Transport Provider and the Customer externally, i.e. outside the Website, Customer's Mobile Application or Transport Provider’s Mobile Application.
10. It is prohibited to conclude a Transport Contract bypassing the Website or Customer's Mobile Application or Transport Provider’s Mobile Application and to take actions to that effect.
11. The Service Provider is not a contractor, a co-contractor or the party commissioning the Transport Service. The Service Provider merely provides a platform for concluding a Transport Contract in accordance with the information presented on the Website, Customer's Mobile Application or Transport Provider’s Mobile Application.

1. With regard to Users who are Entrepreneurs, the Service Provider shall have the right to block the provision of Services or to terminate the Service Contract, including the Account maintenance service and other Services offered on the Website or in the Customer's Mobile Application, with immediate effect, in particular, if doubts arise as to the accuracy or completeness of the data provided by such User, or if:
   1. the Service Provider suspects that such User is in breach of the Terms of Service (including point IV above), the applicable law or the rules of public decency;
   2. if the User's actions or omissions have a negative effect on the Service Provider's reputation or are otherwise harm the Service Provider;
   3. if the Service Provider receives a complaint regarding the User's activity or in any other case the Service Provider has any doubts about the compliance of the User's actions with the nature of the Website or Customer's Mobile Application, the law, and the rules of public decency;
   4. if the number of cancelled transactions exceeds 20% over the last 2 months.
2. The Service Provider has the right to block the provision of Services or terminate the Contract for the provision of Services, also for Users who are not Entrepreneurs, in the situations indicated in point 1 above, after a prior ineffective request to cease the violations, specifying a deadline for cessation of infringements. The request referred to in the previous sentence shall be sent to the User electronically, to the User's e-mail address as indicated in the Account. Additionally, the Service Provider may send such request via messages available on the Website or in the Customer's Mobile Application, e.g. in the Account.
3. Accounts will be removed by the Customer according to the rules set out in section VI.
4. The Service Provider may terminate the contract for the Customer Account with 30 days' notice. The Service Provider shall deliver the notice of termination to the Customer's e-mail address indicated in the Account.
5. The rules for blocking or terminating the provision of the Services to Transport Providers are set forth in the "Terms of Service of the Website for Transport Providers and the Transport Provider's Mobile Application".
6. Provision of the Services might be blocked and terminated by automated means.

1. For the purposes of the provisions of this section, with the exception of point 10 below on the consumer's right of withdrawal, the term “Consumer” shall include Entrepreneurs exercising their rights as consumers.
2. A User, who is a Consumer, may withdraw from the contract for maintaining an Account without giving reasons by submitting an appropriate declaration within 14 days from the date of registration on the Website or Customer's Mobile Application or by deleting its Account. It is sufficient to send a declaration of will before the expiry of this period to meet this deadline.
3. The Consumer's right to withdraw from the Contract is excluded in particular, if the Service Provider has fully performed the Service with the express consent of the Consumer and the Consumer had been informed prior to the performance of the Service that its right to withdraw from the Contract would be denied upon the performance of the Service. The Service Provider also emphasizes that the right to withdraw from a contract is also excluded for contracts for the provision of services consisting of carriage of goods, if the contract indicates the day/period of performance.
4. The Consumer may make a statement of withdrawal from the Contract independently or using a withdrawal form available on the Website. Upon receipt of the Consumer's notice of withdrawal from the Agreement, the Service Provider shall send a confirmation of receipt of the notice of withdrawal from the Contract to the Consumer's e-mail address.
5. The User may submit complaints regarding the Services provided within the Website or Customer's Mobile Application, in particular in case of their non-performance or improper performance.
6. Complaints may be submitted in writing or by e-mail, to the Service Provider's addresses indicated in section I (General Provisions) of these Terms of Service.
7. A complaint should include the User's full name, correspondence address, type, and description of the problem.
8. The Service Provider undertakes to examine each User complaint within 30 days. If it is impossible to handle a complaint within the time limits referred to in the previous sentence, the Service Provider shall inform the User of a new time limit, within which the complaint will be handled. If any information is missing from the complaint, the Service Provider shall request that the User provide the necessary information within 7 days from the date of receipt of the request.
9. The Service Provider provides the Users with a platform to conclude Transport Contracts, but it is not a party to them. Therefore, any complaints regarding performance or non-performance of Transport Services should be reported directly to the Transport Provider or to the Customer.
10. The User, who is a Consumer may seek guidance on their rights and available options for out of court methods of handling complaints and resolving disputes through Citizens Advice at www.citizensadvice.org.uk.

1. Upon conclusion of the contract for the provision of the Customer's Application Services, the Service Provider grants the Customer a licence to use the Customer Mobile Application. The licence is non-exclusive, non-transferable, and territorially unlimited. The licence is free of charge.
2. The licence shall be granted for an indefinite period of time, but no longer than the duration of the agreement, for the use of the Customer's Mobile Application and its Services.
3. The licence authorises the use of the Customer's Mobile Application on Mobile Devices without the right to grant sub-licences, in the following fields of exploitation:
   1. input to the memory (including RAM) of the Mobile Device;
   2. to be stored in the memory of the Mobile Device and displayed on the Mobile Device;
   3. temporary reproduction in the memory of the Mobile Device, necessary for the use of the Customer's Application;
   4. adaptation of the Customer Application necessary for its use via a Mobile Device (hardware and software configuration).
4. The Customer's violation of the terms of the licence shall entitle the Service Provider to terminate the contract for the provision of the Customer's Mobile Application Services or Account under the terms and conditions set out in Section XI of the Terms of Service.

1. Users' personal data are collected and processed by the Service Provider in accordance with the applicable laws, including the UK General Data Protection Regulation, as retained in UK law pursuant to section 3 of the the European Union (Withdrawal) Act 2018 and amended by the Data Protection, Privacy and Electronic Communications (Amendments etc) (EU Exit) Regulations 2019, together with the Data Protection Act 2018, and in accordance with the Privacy Policy, available on the Website and in the Customer's Mobile Application.
2. A Transport Provider is an independent controller of the personal data of Customers, with whom they have concluded Transport Contracts.

1. These Terms of Service are made continuously and freely available through Clicktrans on the Website and in the Customer's Mobile Application, in a way which enables Users to acquire, reproduce and record their content by printing or saving it on a storage medium at any time using the IT system operated by the User.
2. No part of these Terms of Service may be reproduced or published without the Service Provider's written consent.
3. Unless otherwise stipulated by mandatory provisions of law, any disputes arising in connection with these Terms of Service shall be governed by the law of England & Wales. However, if the Transport Provider or the Customer is an Entrepreneur, Polish law shall apply. Any disputes or conflict arising between Clicktrans and the Customer or the Transport Provider, who are Entrepreneurs, shall be resolved before a common court of law with jurisdiction over the Service Provider's registered office. In the event that the dispute is between Clicktrans and a Customer, said dispute shall be resolved by the competent courts of the place of residence of the consumer (when the Customer is a natural person or consumer) or by the competent courts with jurisdiction over the Service Provider's registered office in all other situations.
4. The provisions of Terms of Service might be amended in the following circumstances: direct or indirect amendments to the law affecting the Terms of Service, imposition of obligations by public authorities, adjustment of prices, improvement of the Website or the Customer's Mobile Application and Users’ support, improvement of the Users’ privacy protection, amendments of the Privacy Policy, prevention of abuse, security concerns, technological and functional changes, amendments of services provided including the addition of new services, wording changes. The User will be informed about any amendment of the provisions of the Terms of Service and the date of entry into force of amendment via information on the home page of the Website or in the Customer' Mobile Application. The effective date of such amendments will not be sooner than 15 days from the date of their publication via the Website or in the Customer Mobile Application.
   Unless the User which has the registered Account accepts the new content of the Terms of Service, the User shall be obliged to inform the Service Provider about non-acceptance of new provisions of the Terms of Service via an e-mail sent to the proper e-mail address indicated in item I of the Terms of Service within 15 days from the date of receiving the information about the change of the Terms of Service. Non-acceptance of new provisions of the Terms of Service by the User shall result in termination of the Contract for the provision of Services on the Website and Customer's Mobile Application, effective at the end of the 15 day period, unless otherwise agreed between the parties. Continued use of the Services after expiry of the 15 day period shall constitute acceptance of the updated Terms of Service.
5. The Service Provider is also entitled to present any amendments of the Terms of Service and receive the acceptance of those amendments from the Users with registered Account upon logging into the User Account. If the User does not accept amendments of the Terms of Service, the Contract for Account Services will be terminated with the elapse of 15 days from refusal of acceptance provided that the acceptance will not be expressed by the User during that period of time. If the User expresses the acceptance to the amendments of the Terms of Service, the new amended provisions of the Terms of Service shall apply to the User from the date of their acceptance.